Terms & Conditions

Design

1. If you are very particular about a design or character, you are required to give a picture of the exact design or character. 
2. All our cakes are home-made and hand-carved. So, no two cakes will look the same. Minor changes must be anticipated.
3. In situations where the customer gives us the design, it must still be anticipated that the cake could have our own touches.
4. In some celebration and novelty cakes, i.e. kids’ birthday cakes, we may not be able to write the message on the cake as it might clash with the design itself. In such cases, the message will be written on the board.

General

1. In exceptional cases, we reserve the right to cancel a cake order at any time due to illness or family emergencies. In such circumstances, no charge is payable and all the payment made will be fully refunded and no compensation is payable.
2. All servings quoted are 2″x1″ size for sponge cakes and are approximate value only.
3. In summary, keep our cake for an hour at room temperature before cutting. During winter,keep our cake for 1.5  hours before cutting. We strongly recommend not refrigerating or freezing our cakes before cutting the time prescribed above.
4. Any mistakes on the cake must be notified at the time of collection or delivery.  We do not take any responsibility on the cake after collection or delivery. 

Please note that the above terms and conditions are made keeping the customers’ and our welfare in mind and to avoid any disputes.  

Payment and Cancellation Policy

• Deposit and final payment: A 50% non-refundable deposit is required to secure your booking. The remaining balance is due 24 hours before the event
• Cancellation:
  •  Wedding cake cancellations  made 3 weeks before the event will get a refund  subject to adjustment of expenses made on items already purchased. cancellation made less than 3 weeks, there is no refund.
  • Celebration cake cancellation made 2 weeks before the event date will get a refund  subject to adjustment of expenses made on items already purchased. Cancellation less than two weeks, there is no refund.