FAQS
How do I place an order?
You can place an order by contacting us via email, phone, whats app or through our website. We recommend booking a consultation to discuss your ideas and requirements in detail.
How far in advance should I order my cake?
For wedding cakes, we recommend placing your order at least 3-4 months in advance. For celebration cakes, 2-4 weeks’ notice is typically sufficient. However, we will always do our best to accommodate last-minute requests.
Can I customise the design of my cake?
Absolutely! We specialise in bespoke cakes and are happy to work with you to create a design that perfectly matches your vision and event theme.
What flavours and fillings do you offer?
We offer a wide range of flavours and fillings, including classic options like vanilla, chocolate, and red velvet, as well as unique flavours like lemon curd, salted caramel, and matcha. Please refer to our flavour list on our website or contact us for more details.
Do you offer tastings?
Yes, we offer cake tastings for wedding cakes and large custom orders. Tastings are by appointment only and can be arranged during your consultation.
Can you accommodate dietary restrictions?
We offer a variety of options to accommodate dietary restrictions, including gluten-free, vegan with limited flavours , and nut-free, egg free cakes. Please inform us of any specific dietary requirements when placing your order.
How is the cake priced?
Cake pricing varies based on size, complexity of the design, and the flavours chosen. We provide a detailed quote after discussing your specific needs. Our prices reflect the quality of ingredients and the craftsmanship involved in creating your bespoke cake.
Do you deliver?
Yes, we offer delivery for all of our cakes. Delivery fees are based on the distance from our location to your event location. We also offer setup services for wedding cakes to ensure everything looks perfect.
How should I store my cake?
Cakes should be kept in a cool, dry place. If your cake contains perishable fillings or frostings, it should be refrigerated. We provide detailed storage and serving instructions with each cake to ensure it remains fresh and delicious.
Deposit and final payment?
A 50% non-refundable deposit is required to secure your booking. the remaining balance is due 24 hours before the event.
What is your cancellation policy?
Wedding cake cancellations made 3 weeks before the event will get a refund subject to adjustment of expenses made on items already purchased. Cancellation made less than 3 weeks, there is no refund. Celebration cake cancellation made 2 weeks before the event date will get a refund subject to adjustment of expenses made on items already purchased. Cancellation less than two weeks, there is no refund
Do you make cakes for all types of events?
Yes, we create cakes for all types of events, including weddings, birthdays, anniversaries, corporate events, and more. Whatever the occasion, we can design a cake that fits perfectly.
Can I see examples of your previous work?
Certainly! Please visit our gallery on our website or check out our social media pages for photos of our recent creations. We take pride in our work and love sharing our designs with potential clients.
What if I have more questions?
Feel free to reach out to us at any time! We’re here to help and ensure you have the best experience possible when choosing your perfect cake.